What is VAX?

VAX VacationAccess is the premier online resource for travel advisors to research, market and sell the industry's leading agent-friendly leisure travel suppliers. 


VAX’s industry-leading booking engine allows you to create personalized, end-to-end vacation packages that fit each of your clients’ unique needs. 


Once you are registered, you will be ready to choose from vacation components including air, hotel, features and excursions to build the perfect vacation package for your clients. Having these choices all on one convenient platform is why agents prefer VAX’s booking engine over the competitors.


You can even book single or multi-destination itineraries, and narrow down your search results using VAX’s unique filters by choosing the hotel rating and desired amenities to ensure you are meeting everything on your clients’ wish lists. 


It also includes a Booking Administration button to set your own commission and value for your services. You even have the option to control if you would like it displayed as a separate fee or included in the package price.


Preferred Suppliers we would book using VAX: 

  • Universal Studios Parks & Resorts Vacations
  • SeaWorld Parks & Entertainment/Discovery Cove
  • Apple Vacations
  • Travel Impressions
  • United Vacations


Additional Features available for booking using VAX:

  • Hotels
  • Villas 
  • Condos
  • Air
  • Car Rentals
  • Excursion Companies
  • Transfer Companies 
What is ALG Vacations?

ALG Vacations®, part of the Hyatt family, is comprised of and backed by some of the biggest players in the travel space, with a worldwide reach that spans from the Caribbean to the South Pacific to the Mediterranean. 


ALGV is widely recognized for providing the industry’s leading leisure travel experience to destinations worldwide, with a vertically integrated model that allows us to oversee all aspects of the vacation. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations and accommodations to suit every preference and budget.

ALGV Contact Info

Do it Yourself in VAX

We strongly recommend that you check out the Self-Help Library first. It’s a great resource for advisors who value time and efficiency—and its use frees up the ALGV phone lines for urgent issues. 


Easy Ways to Contact ALG Vacations®

To ensure the most efficient service with our Click to Chat, Email or Call options, be sure you are logged into VAX. To review or update your VAX profile, visit VAX Member Services and click on the Personal Information link.


Hours of Operation*:

Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 10:00 AM – 2:00 PM ET

*Urgent during-travel issues only: Call us 24/7/365. Click to call for the most efficient service. If you have no access to VAX, call us directly at 1-866-ALG-DESK (866-254-3375). From outside the U.S., dial +1-866-254-3375. Be sure to hold the "0" down to ensure you have the "+" sign included. 


VAX Tech Support

For help with locked VAX accounts, technical issues, or error messages, contact VAX Tech Support. 

Email: vaxtechsupport@vaxvacationaccess.com  

Phone: 414-934-2900 

Online Self-Help https://www.vaxvacationaccess.com/pages/vax-help-center/  


World of Hyatt - Inclusive Collection

Inclusive Collection, part of World of Hyatt, welcomes you to the Confidant Collective. A suite of best-in-class tools to help you succeed including our advisor site, learning program, Confidant Learning and rewards program, Confidant Rewards.


As a trusted travel advisor, Inclusive Collection recognizes you have an important responsibility. You help clients connect with those that matter most and create life-long memories. Together we will create the best moments of your clients’ lives with immersive, elevated experiences where everything is seamlessly included from start to finish. We believe every moment is worth celebrating. That’s why we’ve designed the perfect places for every style and stage of life. There is a brand for every step of your clients’ journey. Let’s help them celebrate the big things, the little things and everything in between.


What Makes Inclusive Collection the right choice for your clients?

  • Ten best-in-class brands providing unlimited experiences, endless hospitality, and thoughtful touches that exceed expectations 

  • Luxurious, awe-inspiring resorts located in some of the world’s most coveted destinations in more than three continents and 11 countries 

  • Immersive, elevated experiences where everything is seamlessly included 

  • Stunning amenities and accommodations included that redefine what it truly means to stay all-inclusive, including limitless gourmet dining and premium drinks, 24-hour room service, and endless entertainment 

  • World-class spas and services at each resort to ensure your clients can relax and unwind 

  • Activities and unique experiences for all ages 
  • Award-winning attentive staff that accommodates guests' every need 
  • Unique and gorgeous venues for the ultimate destination wedding, honeymoon, or anniversary 

  • State-of-the-art meeting spaces for social groups and business events


RESORTS & HOTELS